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Shipping policy
Thank you for visiting and shopping at Avid Health and Wellness. Following are the terms and conditions that constitute our Shipping Policy.
Total Shipping time consists of the processing time and the transit time.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. As soon as we receive your order, we will start our fulfillment process. All orders are processed within 1-2 business days. Transit times vary from 2-7 business days, excluding custom, or special order items.
Tracking information will be provided within 24 hours of shipping to provide expected delivery date.
Order Shipment:
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@avidhealthandwellness.com.
Shipping
| Country/Region | Shipping Method | Cost | Shipping Time |
|
Lower 48 USA States |
Standard Shipping (some exceptions apply) |
Free
|
3 to 9 business days |
Please note:
- Some heaters based on the weight and fragility of the unit will have an added shipping charge as it will be required to ship LTL freight. All products with additional shipping will be noted on the products profile page and applied at checkout.
- Shipping times may experience delays during public holidays, as courier services typically reduce their operations during these periods. This is beyond our control. Normal service will resume promptly following each holiday.
- Incorrect address details, customs clearance procedures, and other issues may also contribute to delivery delays.
Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order's progress to your doorstep.
Shipping Address: Please ensure your shipping address is correct at checkout. Avid Health and Wellness is not responsible for orders shipped to incorrect addresses provided by the buyer. In case of an error, please contact us immediately at the address below.
Lost or Damaged Items:
Inspect your shipment for missing or damaged items upon arrival. Please take photos of any potential damages as this will help with a damage claim. Report any issues within 24 hours of delivery by contacting us at +1 877-592-2843 or sales@avidhealthandwellness.com.